Business Disclosure

Company Representative

Name: James Mitchell

Title: Operations Director and Principal

Mr. Mitchell oversees all operational, administrative, and client-facing activities at TrueNorth Commercial Cleaning. He has over 18 years of experience in the Canadian commercial cleaning industry and holds certifications in facility management from the Building Owners and Managers Association of Canada (BOMA).

Service Description

TrueNorth Commercial Cleaning provides the following services to commercial and institutional clients across the Greater Toronto Area:

Daily and scheduled office cleaning programs
Full-scope janitorial staffing for commercial properties
Post-construction cleanup (multi-phase)
Floor care and restoration services (hardwood, carpet, VCT, tile)
Sanitization and disinfection using Health Canada DIN-registered products
Interior and exterior window washing
Facade cleaning and pressure washing

Payment Terms

TrueNorth operates on a fixed monthly invoicing cycle for ongoing service contracts. Invoices are issued on the first business day of each month for services rendered during the previous month. Payment terms are net 30 days from invoice date. We accept electronic funds transfer, corporate cheque, and major credit cards. One-time project engagements (such as post-construction cleanup) require a 25% deposit upon contract execution with the balance due upon project completion.

Insurance and Bonding

TrueNorth carries comprehensive general liability insurance with a minimum coverage of $5,000,000 per occurrence. We maintain active Workplace Safety and Insurance Board (WSIB) coverage for all employees. All staff are bonded through a third-party surety provider. Certificate of insurance and WSIB clearance documentation is provided to clients upon request.

Liability Statement

TrueNorth Commercial Cleaning assumes responsibility for damages caused by our staff or equipment during the course of service delivery. Any claims must be reported within 48 hours of the incident. Our liability is limited to the cost of repair or replacement of damaged property, up to the limits of our insurance coverage. TrueNorth is not liable for pre-existing conditions, normal wear and tear, or damages resulting from circumstances beyond our reasonable control.