Privacy Policy

1. Introduction

TrueNorth Commercial Cleaning ("TrueNorth," "we," "us") is committed to protecting the privacy of individuals who visit our website and those who engage our commercial cleaning services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

2. Information We Collect

We may collect the following types of personal information:

• Contact information: name, email address, phone number, company name, and business address
• Service inquiry details: facility type, cleaning requirements, and scheduling preferences
• Website usage data: IP address, browser type, pages visited, and time spent on pages
• Cookie data: as described in our cookie notice

3. How We Use Your Information

We use personal information for the following purposes:

• To respond to your inquiries and provide service proposals
• To deliver and manage cleaning services under contract
• To communicate about service updates, scheduling, and quality assurance
• To improve our website and service delivery
• To comply with legal obligations

4. Information Sharing

TrueNorth does not sell, rent, or trade personal information to third parties. We may share information with service providers who assist with our operations (such as IT support or accounting services), but only to the extent necessary and under appropriate confidentiality agreements.

5. Data Security

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include secure data storage, restricted access controls, and regular security assessments.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Service inquiry data is retained for a maximum of two years following the last interaction.

7. Your Rights

Under PIPEDA, you have the right to access your personal information held by TrueNorth, request correction of inaccurate information, and withdraw consent for its use. To exercise these rights, contact us at [email protected] or call (416) 555-0198.

8. Cookies

Our website uses cookies to enhance your browsing experience and analyze site traffic. You may control cookie settings through your browser preferences. Disabling cookies may affect website functionality.

9. Changes to This Policy

TrueNorth may update this Privacy Policy from time to time. The most current version will always be posted on this page with the effective date noted at the top.

10. Contact

TrueNorth Commercial Cleaning
123 Bay Street, Suite 456, Toronto, ON M5J 2R8
Phone: (416) 555-0198
Email: [email protected]